QUESTIONS & ANSWERS

Our standard maximum is 50 guests. We can approve up to 60 in writing before you sign, depending on your event type, the season and your floor plan. Sixty is our absolute ceiling and it cannot be raised on the event day. Only exception (in writing via management's discretion) will be a maximum of 80 guest during colder months.

Yes. Your guest count includes everyone on the premises — guests, children of any age, your caterer, your bartender, your DJ, your photographer, your helpers. We count people, not invitations.

One open event room, roughly about 1,500 sq ft of guest space, plus the two restrooms, the main entry and the prep kitchen. At 50 guests that works out to around 30 square feet per person — enough room to move, dance and photograph without the room looking bare. Still room but less dance area when guest count rises to 80 people.

You get the main event room, the restrooms, the entry, change room and the prep kitchen. Storage, back rooms, service corridors and utility areas are staff-only and are not part of your rental.

Yes — free parking throughout Lansdowne Town Center, and plenty of it. Your guests will not be circling far or paying.

Our standard maximum is 50 guests. We can approve up Yes. We are on the ground level of Lansdowne Town Center, so entry is step-free — no steps, no ramp and no raised threshold, just a level roll-in. Both restrooms are ADA-compliant, confirmed during permitting. Parking throughout the Town Center is free and public rather than assigned, with accessible spaces including one directly outside our rear entrance, and curb cuts connecting the lots to the sidewalks. Because the spaces are public we cannot hold one for you. If you have a specific access requirement, please tell us before booking and we will walk you through it honestly rather than guess.

Please do. Tours are free and take about twenty minutes.

Use the Book A Tour Form on the home page - fill it out and hit submit. Tours are by appointment and subject to availability — and we will reach out with next steps. We do not tour during a booked event.

Four things: broom sweep the floors, spot mop any spills, take all your belongings and your vendors' equipment, and bag the trash and drop it in the Town Center compactor at the back of the building. Empty the refrigerator too. That is the whole list — we take care of everything else.

Yes — add Full Cleanup Service for $350 at signature or any time up to 14 days before your event, and walk out when your event ends. Your belongings and your vendors' equipment still need to go with you. Damages will still be assessed as penalty to your security deposit.

If you have not bought Full Cleanup Service and the four-item list is not done, a $475 Cleanup Recovery Fee comes out of your security deposit. It is higher than the $350 because arranging cleaners at short notice costs more — which is why buying it in advance is always the cheaper choice if you think you might want it.

Saturday $1,895, Sunday $1,695, Friday $1,495 — all eight-hour days. Holidays and holiday eves are $1,995 on any day of the week. Monday through Thursday is $150 an hour with a five-hour minimum ($750) and an eight-hour maximum ($1,200). Full details are on our pricing page.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

The room, guest and food tables, beverage station setup, clear chiavari chairs, wall-mounted TV screens, a Bluetooth speaker with wireless microphone, WiFi, the prep kitchen, two ADA-compliant restrooms, free parking, your setup and breakdown time, a pre-event walkthrough, and post-event checkout. Nothing on that list depends on which day you book.

Before. Every rate we publish is shown before tax, and your quote itemizes your rental, any add-ons, any fees, applicable Virginia sales tax and your refundable $500 security deposit as separate lines. You see the full amount before you sign anything.

No. Every charge that can ever apply to your booking is listed on your agreement or in its fee schedule. If it is not written there, it does not exist.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

A signed agreement plus a 35% booking deposit, calculated on your rental, add-ons, fees and applicable tax. We do not hold or reserve a date until both are in — until then it stays available to everyone else. The booking deposit is not refundable in any circumstance.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

Your balance and the $500 security deposit are due 45 days before your event.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

Credit or debit card ONLY

Often, yes. Bookings made within 45 days of the event are payable in full at signature, and bookings made within 15 days carry a $199 rush fee. If you want alcohol at a short-notice booking, tell us right away — see the alcohol section below, because the licensing timeline is the part that catches people out.

We are currently booking through April 2027.

It covers damage, missing venue property, overtime and cleaning charges — nothing else. It is separate from your rental rate, it is not taxed, and it is not part of your booking deposit. Most clients get all of it back.

We do a post-event walkthrough, review the security footage and record any damages or lack of cleaning, then return it 14 to 30 days after your event. If there are penalties to the security deposit, you will get a written itemization within 14 days, so you know the amount before the money moves. Your bank may take another few business days to post it.Refunds return to the original card only; if the merchant system cannot process the return electronically, all merchant troubleshooting must be completed first, and that process can take two to three weeks before funds are authorized for release. Only after that authorization does the business cashier's check exist — payable to the payer of record, by exactly one of two methods: in-person pickup at the Premises (per availability dates) with signed confirmation of receipt, or overnight carrier with signature required at the client's written request for $75, deducted from the refund or charged under your invoice booking summary.

Your 35% booking deposit is never refundable. Everything you have paid above it is refunded on this schedule, measured from the day we acknowledge your written cancellation: -90 or more days before your event, 100%. -60 to 89 days, 50%. -30 to 59 days, 25%. -Fewer than 30 days, none

Deliberately, and in your favor. Paying your balance still leaves you 14 days in which cancelling returns 25% of what you paid above the deposit. If you have any doubt at all about whether your event will go ahead, tell us before the 30-day mark.

By email to creations@toireavenue.com. It counts from the moment we confirm it in writing. Texts, calls and voicemails do not cancel a booking — please do not rely on them.

You can request one date change within 72 hours of signing and paying your deposit, subject to availability, with a $150 administrative fee. After that window the date is final, and moving it is treated as a cancellation and a new booking.

Back to the original debit or credit card payment method ONLY. We may not redirect a refund to a different card and WILL NOT refund to a different person. If several cards paid, each one is refunded separately — so if a relative paid part of your balance, their share returns to their card, not yours. Refunds usually post in 7 to 14 business days, and that timing is controlled by your bank rather than by us.Refunds return to the original card only; if the merchant system cannot process the return electronically, all merchant troubleshooting must be completed first, and that process can take two to three weeks before funds are authorized for release. Only after that authorization does the business cashier's check exist — payable to the payer of record, by exactly one of two methods: in-person pickup at the Premises (per availability dates) with signed confirmation of receipt, or overnight carrier with signature required at the client's written request for $75, deducted from the refund or charged under your invoice booking summary.

If we cancel and you have not broken the agreement, you get 100% of everything you paid back within 14 business days, including the booking deposit.Refunds return to the original card only; if the merchant system cannot process the return electronically, all merchant troubleshooting must be completed first, and that process can take two to three weeks before funds are authorized for release. Only after that authorization does the business cashier's check exist — payable to the payer of record, by exactly one of two methods: in-person pickup at the Premises (per availability dates) with signed confirmation of receipt, or overnight carrier with signature required at the client's written request for $75, deducted from the refund or charged under your invoice booking summary.

We are in a multi-tenant commercial building, so some systems are outside our control. If something prevents your event from going ahead, you choose: a credit for the full amount you paid, applied to any date we have available with no rebooking fee — and if we cannot offer you a date you are happy with, that credit becomes a refund automatically, without you having to ask — or a refund of everything you paid, less any third-party costs already committed for you. We tell you in writing as soon as we know.

Yes — your block covers setup, your event, breakdown, cleanup and vendor load-out. Please plan your decorating time inside it. Nobody, including your vendors, can get in before your start time.

By your contracted end time, and no later than 11:00 PM in any case — that is a Loudoun County requirement and we cannot make exceptions. You have a fifteen-minute grace period after that.

One hour before your end time. For an 11:00 PM close, music goes off at 10:00 PM. It is worth building this into your timeline early — plan your last dance, your send-off or your closing toast around it.

Sometimes. Additional time is $200 an hour when arranged and paid at least 24 hours ahead, subject to availability and always subject to the 11:00 PM cutoff. It is not guaranteed — we may already have a tour, another booking or a turnover scheduled. Time taken past your end without arrangement is billed at $300 an hour.

Yes. Any caterer you like, or cook at home and bring it — we do not require in-house catering and we take no commission.

There is a prep kitchen with a sink, a microwave and a refrigerator, included in every booking. It is a holding and reheating space, not a cooking facility — no cooking on the premises, no other appliances, and the microwave is for reheating only. You are responsible for the safe handling and temperature of your own food. Please empty the refrigerator at checkout and leave the sink clear of food waste, grease and ice.

Low-burning convection warmers or 4-6 maximum chafing dishes with canned fuel.

No — we do not supply chafing dishes, warming trays, fuel, serving ware, glassware, flatware or ice. You or your caterer bring all of it and take all of it home. A maximum of four (4) chafing dishes may be in use at once (up to six with our written approval, asked for at least 14 days ahead), for air quality reasons. Please tell your caterer this when you book them.

There is a beverage station set up and ready for what you bring. Use our in-house mobile cooler for ice — ice cannot be dumped outside the building, and any overflow needs to be bagged and taken to the Town Center compactor with your trash.

Yes, and you supply it — we are a private, unlicensed space, so we do not sell or provide alcohol. Because alcohol is involved, three things are required, and all three are yours to arrange.

A licensed bartender or caterer to serve it, carrying their own liquor liability insurance. Your event liability insurance, including liquor liability.A Virginia ABC one-day banquet license if your event requires one — you determine that with Virginia ABC and apply directly. Copies of all of it reach us 14 days before your event.

No. Self-serve and guest-served alcohol are not permitted. All alcohol must be served by a licensed, insured bartender or caterer. This is the one rule we cannot flex on — it is what our own insurance requires.

No, and this is the most common misunderstanding we see. An ABC license is regulatory permission to serve. It is not insurance and it does not protect you if something goes wrong. You need both.

Virginia ABC processing usually runs 7 to 10 business days, so apply at least 30 days before your event. Do not leave it to the last fortnight.

Tell us at booking that you want alcohol. Your documentation is then due 5 days before your event, and you should apply to Virginia ABC immediately. Be aware they may not be able to issue in time — if they cannot, your event goes ahead without alcohol, and no refund or rebooking comes from that. It is worth deciding early whether a dry event still works for you.

Your event still happens — just without alcohol. We would far rather host your celebration than cancel it, so late paperwork means a dry event, not a lost date.

No, and that is deliberate. You choose your own bartender and your own insurer and work with them directly, so your relationship and your recourse sit with them rather than with us. Keep in mind catering companies may offer bartending services.

No — selling alcohol and charging at the door are not permitted.

Yes, on every booking, with no exceptions. You need at least $1,000,000 per occurrence and $2,000,000 aggregate, naming our venue as an additional insured. Your certificate is due 14 days before your event. Details to be provided during the booking process. The points mentioned here is enough information for you to inquire for pricing estimates.You choose your own insurance company and work with them directly.

Several companies sell one-day event policies online and it is usually quick and inexpensive relative to what you are spending on the day. We do not recommend or arrange a provider — you choose your own.

Every vendor working your event — caterer, bartender, photographer, videographer, DJ, entertainer, rental company, decorator, coordinator, security — sends us their certificate of insurance and any required license 14 days before. Bartenders and caterers serving alcohol also need liquor liability, if you are serving alcohol at your event.

Not full decor, no. We do not do backdrops, balloon garlands, centerpieces or floral. What we do have is an in-house collection for your tables and chairs, and a preferred vendor list of decorators who have been to our space in the past.

Four styling options, all flat-priced to cover every table and chair in the room with no per-item counting. -The Linen Layer, $295 — floor-length linens on every guest and food table, in our standard colors, set before you arrive. -The Runner Layer, $395 — linens plus coordinating runners. -The Full Table, $650 — linens, runners, charger plates at every seat and cloth napkins. -The Finished Room, $895 — everything above plus off-white cushions on every chiavari chair.

Absolutely. Bring anyone you like, or do it yourself. Upon booking, our preferred vendor list connects you with decorators, coordinators, caterers, bartenders and more from past events in our venue.

Nothing on the walls or ceiling, and no nails, screws, staples or tacks anywhere. No confetti, glitter, silly string, sparklers, fog machines, pyrotechnics or open flame of any kind, including candles. Balloons are welcome but must be deflated, bagged and taken with you. Tape and adhesive must come off cleanly without residue.

Because it never fully comes out, and the next client pays for it in a room that is not quite clean. Everything on that list is either a cleaning problem we cannot solve between events or a safety issue.

Not on site for the duration — that is part of how the pricing stays where it is. We handle your walkthrough, your room setup from your selections, and your checkout, and we are reachable by call or text throughout.

Not included, and honestly worth considering if your day has a lot of moving parts. Coordinators are on our preferred vendor list and you arrange and pay them separately.

Yes — the premises are under continuous video surveillance, and some areas record audio. Please let your guests and vendors know before the event.

We may use photos and footage for marketing, but there is an opt-out box in your agreement — tick it and we will not. No hard feelings and no explanation needed.

No pets, sorry. Service animals are always welcome.

The whole building is smoke-free, including vaping, and that extends 25 feet from the building. Please do not discard smoking materials in the planters or on the sidewalk.

Usually not, and we do not provide, arrange or recommend it. If you decide to hire security, you choose and pay the provider directly and send us their certificate 14 days before, like any other vendor. We do keep the right to require licensed security at your expense for a particular event, with at least 14 days' written notice and a stated reason, in a narrow set of cases: alcohol served at a near-capacity guest count; publicly promoted or open-invitation events; event types with a documented history of crowd issues; events with 25 or more attendees under 21; or a client who has previously broken our conduct rules.

Only the people who signed the agreement. Planners, coordinators, helpers and family members cannot change your booking, approve charges or receive refunds, whatever role you have given them. If you want someone to handle on-site logistics on the day, name them in writing 14 days ahead and we will work with them on the day-of details.

All events end by 11:00 PM per Loudoun County. Amplified music ends one hour before your end time.

Yes. One adult chaperone aged 25 or over for every five attendees under 21, chaperones present for the whole event and counted toward your 60-person total, no alcohol for anyone of any age, and a 10:00 PM finish with music ending at 9:00 PM. Your rate and your eight hours are unchanged — you just start earlier. You will sign a short addendum covering these before your deposit is taken. Full details are on our Under 21 Party Policy page.

Complete the Contact Us form for specific questions, not yet answered on our site. We answer in writing so you have a record, and we would always rather sort something out before you sign than after.