Question 1

How many guests can you hold?

Accepted Answer

Our standard maximum is 50 guests. We can approve up to 60 in writing before you sign, depending on your event type, the season and your floor plan. Sixty is our absolute ceiling and it cannot be raised on the event day.

Question 2

Does that number include my vendors and my kids?

Accepted Answer

Yes. Your guest count includes everyone on the premises — guests, children of any age, your caterer, your bartender, your DJ, your photographer, your helpers. We count people, not invitations.

Question 3

How big is the space?

Accepted Answer

One open event room, roughly about 1,500 sq ft of guest space, plus the two restrooms, the main entry and the prep kitchen. At 50 guests that works out to around 30 square feet per person — enough room to move, dance and photograph without the room looking bare.

Question 4

Do I get the whole building?

Accepted Answer

You get the main event room, the restrooms, the entry, change room and the prep kitchen. Storage, back rooms, service corridors and utility areas are staff-only and are not part of your rental.

Question 5

Is there parking?

Accepted Answer

Yes — free parking throughout Lansdowne Town Center, and plenty of it. Your guests will not be circling far or paying.

Question 6

Is the venue accessible?

Accepted Answer

Our standard maximum is 50 guests. We can approve up Yes. We are on the ground level of Lansdowne Town Center, so entry is step-free — no steps, no ramp and no raised threshold, just a level roll-in. Both restrooms are ADA-compliant, confirmed during permitting. Parking throughout the Town Center is free and public rather than assigned, with accessible spaces including one directly outside our rear entrance, and curb cuts connecting the lots to the sidewalks. Because the spaces are public we cannot hold one for you. If you have a specific access requirement, please tell us before booking and we will walk you through it honestly rather than guess.

Question 7

Can I see the space before I book?

Accepted Answer

Please do. Tours are free and take about twenty minutes.

Question 8

How do I book a tour?

Accepted Answer

Use the Book A Tour Form on the home page - fill it out and hit submit. Tours are by appointment and subject to availability — and we will reach out with next steps. We do not tour during a booked event.

Question 9

What do I have to do before I leave?

Accepted Answer

Four things: broom sweep the floors, spot mop any spills, take all your belongings and your vendors' equipment, and bag the trash and drop it in the Town Center compactor at the back of the building. Empty the refrigerator too. That is the whole list — we take care of everything else.

Question 10

Can I just pay you to do it?

Accepted Answer

Yes — add Full Cleanup Service for $350 at signature or any time up to 14 days before your event, and walk out when your event ends. Your belongings and your vendors' equipment still need to go with you. Damages will still be assessed as penalty to your security deposit.

Question 11

What if I skip both?

Accepted Answer

If you have not bought Full Cleanup Service and the four-item list is not done, a $475 Cleanup Recovery Fee comes out of your security deposit. It is higher than the $350 because arranging cleaners at short notice costs more — which is why buying it in advance is always the cheaper choice if you think you might want it.

Question 12

What does it cost?

Accepted Answer

Saturday $1,895, Sunday $1,695, Friday $1,495 — all eight-hour days. Holidays and holiday eves are $1,995 on any day of the week. Monday through Thursday is $150 an hour with a five-hour minimum ($750) and an eight-hour maximum ($1,200). Full details are on our pricing page.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

Question 13

What is included in that price?

Accepted Answer

The room, guest and food tables, beverage station setup, clear chiavari chairs, wall-mounted TV screens, a Bluetooth speaker with wireless microphone, WiFi, the prep kitchen, two ADA-compliant restrooms, free parking, your setup and breakdown time, a pre-event walkthrough, and post-event checkout. Nothing on that list depends on which day you book.

Question 14

Are your prices before or after tax?

Accepted Answer

Before. Every rate we publish is shown before tax, and your quote itemizes your rental, any add-ons, any fees, applicable Virginia sales tax and your refundable $500 security deposit as separate lines. You see the full amount before you sign anything.

Question 15

Are there hidden fees?

Accepted Answer

No. Every charge that can ever apply to your booking is listed on your agreement or in its fee schedule. If it is not written there, it does not exist.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

Question 16

How do I secure my date?

Accepted Answer

A signed agreement plus a 35% booking deposit, calculated on your rental, add-ons, fees and applicable tax. We do not hold or reserve a date until both are in — until then it stays available to everyone else. The booking deposit is not refundable in any circumstance.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

Question 17

When is the rest due?

Accepted Answer

Your balance and the $500 security deposit are due 45 days before your event.Accept payments via authorized credit or debit card ONLY, no cash, Zelle, money orders, personal checks, cashier's checks, wire transfers, or anything else.

Question 18

What payment methods do you take?

Accepted Answer

Credit or debit card ONLY

Question 19

Can I book last minute?

Accepted Answer

Often, yes. Bookings made within 45 days of the event are payable in full at signature, and bookings made within 15 days carry a $199 rush fee. If you want alcohol at a short-notice booking, tell us right away — see the alcohol section below, because the licensing timeline is the part that catches people out.

Question 20

How far ahead are you booking?

Accepted Answer

We are currently booking through April 2027.

Question 21

What is the $500 for?

Accepted Answer

It covers damage, missing venue property, overtime and cleaning charges — nothing else. It is separate from your rental rate, it is not taxed, and it is not part of your booking deposit. Most clients get all of it back.

Question 22

When do I get it back?

Accepted Answer

We do a post-event walkthrough, review the security footage and record any damages or lack of cleaning, then return it 14 to 30 days after your event. If there are penalties to the security deposit, you will get a written itemization within 14 days, so you know the amount before the money moves. Your bank may take another few business days to post it.Refunds return to the original card only; if the merchant system cannot process the return electronically, all merchant troubleshooting must be completed first, and that process can take two to three weeks before funds are authorized for release. Only after that authorization does the business cashier's check exist — payable to the payer of record, by exactly one of two methods: in-person pickup at the Premises (per availability dates) with signed confirmation of receipt, or overnight carrier with signature required at the client's written request for $75, deducted from the refund or charged under your invoice booking summary.

Question 23

What happens if I need to cancel?

Accepted Answer

Your 35% booking deposit is never refundable. Everything you have paid above it is refunded on this schedule, measured from the day we acknowledge your written cancellation: -90 or more days before your event, 100%. -60 to 89 days, 50%. -30 to 59 days, 25%. -Fewer than 30 days, none

Question 24

My balance is due at 45 days and refunds stop at 30. Why the gap?

Accepted Answer

Deliberately, and in your favor. Paying your balance still leaves you 14 days in which cancelling returns 25% of what you paid above the deposit. If you have any doubt at all about whether your event will go ahead, tell us before the 30-day mark.

Question 25

How do I cancel?

Accepted Answer

By email to creations@toireavenue.com. It counts from the moment we confirm it in writing. Texts, calls and voicemails do not cancel a booking — please do not rely on them.

Question 26

Can I move my date instead?

Accepted Answer

You can request one date change within 72 hours of signing and paying your deposit, subject to availability, with a $150 administrative fee. After that window the date is final, and moving it is treated as a cancellation and a new booking.

Question 27

How are refunds paid?

Accepted Answer

Back to the original debit or credit card payment method ONLY. We may not redirect a refund to a different card and WILL NOT refund to a different person. If several cards paid, each one is refunded separately — so if a relative paid part of your balance, their share returns to their card, not yours. Refunds usually post in 7 to 14 business days, and that timing is controlled by your bank rather than by us.Refunds return to the original card only; if the merchant system cannot process the return electronically, all merchant troubleshooting must be completed first, and that process can take two to three weeks before funds are authorized for release. Only after that authorization does the business cashier's check exist — payable to the payer of record, by exactly one of two methods: in-person pickup at the Premises (per availability dates) with signed confirmation of receipt, or overnight carrier with signature required at the client's written request for $75, deducted from the refund or charged under your invoice booking summary.

Question 28

What if you have to cancel on me?

Accepted Answer

If we cancel and you have not broken the agreement, you get 100% of everything you paid back within 14 business days, including the booking deposit.Refunds return to the original card only; if the merchant system cannot process the return electronically, all merchant troubleshooting must be completed first, and that process can take two to three weeks before funds are authorized for release. Only after that authorization does the business cashier's check exist — payable to the payer of record, by exactly one of two methods: in-person pickup at the Premises (per availability dates) with signed confirmation of receipt, or overnight carrier with signature required at the client's written request for $75, deducted from the refund or charged under your invoice booking summary.

Question 29

What if something breaks — the AC, the power, the plumbing?

Accepted Answer

We are in a multi-tenant commercial building, so some systems are outside our control. If something prevents your event from going ahead, you choose: a credit for the full amount you paid, applied to any date we have available with no rebooking fee — and if we cannot offer you a date you are happy with, that credit becomes a refund automatically, without you having to ask — or a refund of everything you paid, less any third-party costs already committed for you. We tell you in writing as soon as we know.

Question 30

Does setup come out of my hours?

Accepted Answer

Yes — your block covers setup, your event, breakdown, cleanup and vendor load-out. Please plan your decorating time inside it. Nobody, including your vendors, can get in before your start time.

Question 31

What time do I have to be out?

Accepted Answer

By your contracted end time, and no later than 11:00 PM in any case — that is a Loudoun County requirement and we cannot make exceptions. You have a fifteen-minute grace period after that.

Question 32

When does the music have to stop?

Accepted Answer

One hour before your end time. For an 11:00 PM close, music goes off at 10:00 PM. It is worth building this into your timeline early — plan your last dance, your send-off or your closing toast around it.

Question 33

Can I add hours?

Accepted Answer

Sometimes. Additional time is $200 an hour when arranged and paid at least 24 hours ahead, subject to availability and always subject to the 11:00 PM cutoff. It is not guaranteed — we may already have a tour, another booking or a turnover scheduled. Time taken past your end without arrangement is billed at $300 an hour.

Question 34

Can I bring my own food?

Accepted Answer

Yes. Any caterer you like, or cook at home and bring it — we do not require in-house catering and we take no commission.

Question 35

Is there a kitchen?

Accepted Answer

There is a prep kitchen with a sink, a microwave and a refrigerator, included in every booking. It is a holding and reheating space, not a cooking facility — no cooking on the premises, no other appliances, and the microwave is for reheating only. You are responsible for the safe handling and temperature of your own food. Please empty the refrigerator at checkout and leave the sink clear of food waste, grease and ice.

Question 36

How do we keep hot food hot?

Accepted Answer

Low-burning convection warmers or 4-6 maximum chafing dishes with canned fuel.

Question 37

Do you provide chafing dishes?

Accepted Answer

No — we do not supply chafing dishes, warming trays, fuel, serving ware, glassware, flatware or ice. You or your caterer bring all of it and take all of it home. A maximum of four (4) chafing dishes may be in use at once (up to six with our written approval, asked for at least 14 days ahead), for air quality reasons. Please tell your caterer this when you book them.

Question 38

Where do we put drinks and ice?

Accepted Answer

There is a beverage station set up and ready for what you bring. Use our in-house mobile cooler for ice — ice cannot be dumped outside the building, and any overflow needs to be bagged and taken to the Town Center compactor with your trash.

Question 39

Can we have alcohol at our event?

Accepted Answer

Yes, and you supply it — we are a private, unlicensed space, so we do not sell or provide alcohol. Because alcohol is involved, three things are required, and all three are yours to arrange.

Question 40

What are the three requirements?

Accepted Answer

A licensed bartender or caterer to serve it, carrying their own liquor liability insurance. Your event liability insurance, including liquor liability.A Virginia ABC one-day banquet license if your event requires one — you determine that with Virginia ABC and apply directly. Copies of all of it reach us 14 days before your event.

Question 41

Can we just serve ourselves, or have a friend pour?

Accepted Answer

No. Self-serve and guest-served alcohol are not permitted. All alcohol must be served by a licensed, insured bartender or caterer. This is the one rule we cannot flex on — it is what our own insurance requires.

Question 42

Is the ABC license the same as insurance?

Accepted Answer

No, and this is the most common misunderstanding we see. An ABC license is regulatory permission to serve. It is not insurance and it does not protect you if something goes wrong. You need both.

Question 43

How long does the ABC license take?

Accepted Answer

Virginia ABC processing usually runs 7 to 10 business days, so apply at least 30 days before your event. Do not leave it to the last fortnight.

Question 44

What if I am booking with less than 30 days to go?

Accepted Answer

Tell us at booking that you want alcohol. Your documentation is then due 5 days before your event, and you should apply to Virginia ABC immediately. Be aware they may not be able to issue in time — if they cannot, your event goes ahead without alcohol, and no refund or rebooking comes from that. It is worth deciding early whether a dry event still works for you.

Question 45

What happens if my paperwork is late?

Accepted Answer

Your event still happens — just without alcohol. We would far rather host your celebration than cancel it, so late paperwork means a dry event, not a lost date.

Question 46

Can you recommend a bartender?

Accepted Answer

No, and that is deliberate. You choose your own bartender and your own insurer and work with them directly, so your relationship and your recourse sit with them rather than with us. Keep in mind catering companies may offer bartending services.

Question 47

Can we sell drinks or charge at the door?

Accepted Answer

No — selling alcohol and charging at the door are not permitted.

Question 48

Do I really need event insurance?

Accepted Answer

Yes, on every booking, with no exceptions. You need at least $1,000,000 per occurrence and $2,000,000 aggregate, naming our venue as an additional insured. Your certificate is due 14 days before your event. Details to be provided during the booking process. The points mentioned here is enough information for you to inquire for pricing estimates.You choose your own insurance company and work with them directly.

Question 49

Where do I get it?

Accepted Answer

Several companies sell one-day event policies online and it is usually quick and inexpensive relative to what you are spending on the day. We do not recommend or arrange a provider — you choose your own.

Question 50

What about my vendors?

Accepted Answer

Every vendor working your event — caterer, bartender, photographer, videographer, DJ, entertainer, rental company, decorator, coordinator, security — sends us their certificate of insurance and any required license 14 days before. Bartenders and caterers serving alcohol also need liquor liability, if you are serving alcohol at your event.

Question 51

Do you provide decor?

Accepted Answer

Not full decor, no. We do not do backdrops, balloon garlands, centerpieces or floral. What we do have is an in-house collection for your tables and chairs, and a preferred vendor list of decorators who have been to our space in the past.

Question 52

What can I add on?

Accepted Answer

Four styling options, all flat-priced to cover every table and chair in the room with no per-item counting. -The Linen Layer, $295 — floor-length linens on every guest and food table, in our standard colors, set before you arrive. -The Runner Layer, $395 — linens plus coordinating runners. -The Full Table, $650 — linens, runners, charger plates at every seat and cloth napkins. -The Finished Room, $895 — everything above plus off-white cushions on every chiavari chair.

Question 53

Can I bring my own decorator?

Accepted Answer

Absolutely. Bring anyone you like, or do it yourself. Upon booking, our preferred vendor list connects you with decorators, coordinators, caterers, bartenders and more from past events in our venue.

Question 54

What is not allowed?

Accepted Answer

Nothing on the walls or ceiling, and no nails, screws, staples or tacks anywhere. No confetti, glitter, silly string, sparklers, fog machines, pyrotechnics or open flame of any kind, including candles. Balloons are welcome but must be deflated, bagged and taken with you. Tape and adhesive must come off cleanly without residue.

Question 55

Why so strict about glitter and confetti?

Accepted Answer

Because it never fully comes out, and the next client pays for it in a room that is not quite clean. Everything on that list is either a cleaning problem we cannot solve between events or a safety issue.

Question 56

Will someone be there during my event?

Accepted Answer

Not on site for the duration — that is part of how the pricing stays where it is. We handle your walkthrough, your room setup from your selections, and your checkout, and we are reachable by call or text throughout.

Question 57

Is there an event coordinator?

Accepted Answer

Not included, and honestly worth considering if your day has a lot of moving parts. Coordinators are on our preferred vendor list and you arrange and pay them separately.

Question 58

Are there cameras?

Accepted Answer

Yes — the premises are under continuous video surveillance, and some areas record audio. Please let your guests and vendors know before the event.

Question 59

Will you post photos of my event?

Accepted Answer

We may use photos and footage for marketing, but there is an opt-out box in your agreement — tick it and we will not. No hard feelings and no explanation needed.

Question 60

Can I bring my dog?

Accepted Answer

No pets, sorry. Service animals are always welcome.

Question 61

Smoking?

Accepted Answer

The whole building is smoke-free, including vaping, and that extends 25 feet from the building. Please do not discard smoking materials in the planters or on the sidewalk.

Question 62

Do we need security?

Accepted Answer

Usually not, and we do not provide, arrange or recommend it. If you decide to hire security, you choose and pay the provider directly and send us their certificate 14 days before, like any other vendor. We do keep the right to require licensed security at your expense for a particular event, with at least 14 days' written notice and a stated reason, in a narrow set of cases: alcohol served at a near-capacity guest count; publicly promoted or open-invitation events; event types with a documented history of crowd issues; events with 25 or more attendees under 21; or a client who has previously broken our conduct rules.

Question 63

Who can make decisions about my booking?

Accepted Answer

Only the people who signed the agreement. Planners, coordinators, helpers and family members cannot change your booking, approve charges or receive refunds, whatever role you have given them. If you want someone to handle on-site logistics on the day, name them in writing 14 days ahead and we will work with them on the day-of details.

Question 64

What is the music levels and cut off time?

Accepted Answer

All events end by 11:00 PM per Loudoun County. Amplified music ends one hour before your end time.

QUESTIONS & ANSWERS

Frequently asked questions